There are a few things worth checking before starting work on any new drawings you’ve uploaded to Countfire.

Are the drawings rotated the correct orientation?

While Countfire doesn’t mind which orientation your drawings are, it’s important to rotate your drawings the correct way for two reasons:

  • It’s visually easier and faster to complete drawings that are rotated the correct way.
  •  If some of your drawings are rotated in landscape and some in portrait, because the drawing’s symbols will also be rotated, depending on the design of the symbols, this can increase the number of selections you need to make to complete the project.

What should I do if my drawings aren’t rotated the correct orientation?

Visit the “Manage projects” page and rotate them before starting work.

Learn more about rotating drawings.

Does the background hide by default?

Because making clean selections is such a key part of using Countfire correctly, and because hiding drawing backgrounds makes it much easier to ensure clean selections, it’s important to check whether the backgrounds hide by default on your drawings.

We have a number of default background definitions that work on the vast majority of drawings, however, you will occasionally encounter drawings where the background doesn’t hide by default.

What should I do if the background doesn’t hide by default?

Follow the link below to learn about defining drawing backgrounds:

Learn more about defining drawing backgrounds.

Are there symbols you can’t select properly?

Once you start making selections, there is a small chance your drawings might have symbols that are joined together, preventing you from selecting the symbol properly.

What should I do if I can’t select a symbol properly?

Follow the link below to learn about joined symbols:

Learn more about joined symbols.

Are the drawings actually images?

Occasionally, some of your drawings might actually be scanned images saved within PDFs, as opposed to proper PDFs generated from software like AutoCAD.

Because images don’t contain the information used by Countfire’s automatic counting feature, you’ll need to complete them using Countfire’s manual counting tools.

How can I tell whether my PDFs are actually images?

Follow the link below to learn how to spot PDFs that are actually images, and what to do about them:

Learn more about PDFs that are actually images.

Are the drawings extremely large or complex?

Because the quality of PDFs can vary, in some rare cases, your drawings could be so large that they cause performance issues within Countfire.

These issues manifest themselves in a number of ways: 

The types of drawings that cause these issues are also the same drawings that would likely crash your PC or plotter if you tried to open or plot them, and it’s important to note that we have a number of methods available to mitigate these performance issues.

What should I do if my drawings are causing performance issues?

Please send us a message and let us know.

We can take a closer look at your drawings and see what can be done to improve their performance within Countfire.

Learn more

How to: Hide a drawing’s background.

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