Countfire uses Dropbox to automatically sync its output files to your computer and represents the fastest possible workflow for delivering output files to Countfire customers.

What is Dropbox?

Dropbox is a cloud-based service that allows automatic syncing of files between different devices or computers.

How does Countfire use Dropbox?

After you've done an initial take-off within Countfire, and you send that takeoff off for final processing, Countfire automatically shares a Dropbox folder with you.

You will receive an emailed invite directly from Dropbox (don't forget to check your spam folder) and once you accept that invite, the shared folder will be accessible in your Dropbox account.

Then, each time you process a takeoff, the output files are saved into the shared Dropbox folder, and automatically synced to your computer.

What’s the difference between the Dropbox app and

Dropbox offers two methods for accessing files within the shared Dropbox folder.

Dropbox app — Recommended

The dropbox app is an application you install on your computer and which allows the automatic syncing of files from Countfire.

This is the recommended method for accessing Countfire’s output files, because of its fast and automatic nature. You simply process your Countfire takeoff, and when the output files are ready, they will appear on your computer.

You can download and install the Dropbox app here. — Not recommended

You can also view Countfire’s output files on the website, however, this isn’t recommended because of the additional steps required to access the output files.

In addition to needing to visit and log in to the website each time you process your Countfire takeoff, you also then need to manually download the files.

Do I need a Dropbox account?

Yes. If you don’t already have one, you can create a free account with 2GB of storage here.

Do I need to pay for Dropbox?

No. Because Countfire automatically manages the output files that get saved to Dropbox, and will free up space on a regular basis, purchasing a paid Dropbox account is not required.

How do I install the Dropbox app?

You can download and install the Dropbox app here.

I can’t see the shared Dropbox folder

If you can't see the shared Dropbox folder, check that you have:

  • Processed at least one takeoff

  • Received an emailed invite from Dropbox (and checked your spam folder)

  • Clicked the "Accept invite" button within that invite

If you are still having problems please contact us.

Learn more

Dropbox folder structure

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