Occasionally it may be helpful to send us information about your computer. 

There are two parts to send:

  • Google Chrome's system info
  • Your computer’s specifications

Sending Google Chrome's system info

  1. Copy and paste chrome://system/ into Google Chrome's URL bar
  2. Click "Expand all"
  3. Copy all the info on that page and send via Countfire’s in-app support widget

Sending your computer’s specifications

Sending your computer’s specifications on a PC (Windows)

1. Press the Windows (⊞) + R keys simultaneously, to launch the "Run" command prompt

2. Type “dxdiag” and click “OK” 

3. If you see a message asking to check if your drivers are digitally signed, click “No”

4. Once the “DirectX Diagnostics Tool” appears, choose “Save All Information...” 

5. Name the file and select “Desktop” as a save location. Then click “Save”

6. Drag and drop the file from your Desktop to Countfire’s in-app support widget

Sending your computer’s specifications on a Mac (macOS)

1. Click on the Apple icon at the top left and click “About This Mac”

2. Click the “System Report...” button

3. Click “File”, and then “Save...”

4. Select the “Desktop” as its save location 

5. Drag and drop the file from your Desktop to Countfire’s in-app support widget

Learn more

How to: Initial drawing preparation

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